Policies

If you are unsatisfied with your appointment at Glasskin, let us know at hello@getglasskin.com. While we do not offer a refund, we will do our best to help you reach your skin goals.

                                                                                           

Glasskin Products can be returned if they are unopened and within 14 days of purchase.

                                                                                                                                 

                                    

All appointments begin and end on time so that the next client is not delayed. If
the treatment does not start on time, the treatment time will be reduced accordingly, and you will be still be required to pay full price.

Plan to arrive 15 minutes early to fill out the intake form. We are a soothing environment and the time you schedule is for your exclusive use. When appointments are missed or cancelled without sufficient notice, we are often unable to fill the vacancy. This causes substantial financial impact on the business.

 Should you need to cancel or reschedule, please notify us at least 48 hours in advance. Any cancellations or rescheduling within less than 48 hours of notice are subject to a cancellation fee amounting to 50% of the cost of the scheduled service. A no show, no call, or missed appointment will result in 100% of the scheduled services.

If a client is more than 15 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation. We regret that late arrivals will not receive extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival.

                                                                                                                                  

Due to the nature of our services, there are no refunds, or exchanges on services, prepaid series, packages, or gift cards at any time.

                                                                                                                                 

In order to maintain a tranquil and stress-reducing experience, please silence cell phones while inside the spa. When in the service area, be mindful of others. Keep conversations at a low volume.

These policies were adopted to ensure that the skin trainers time, the spa and its efforts be respected and to ensure that your scheduled service be a stress-free and relaxing experience.